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How to contact Vivi Support
Calling Support
You can contact Vivi on the phone via the below numbers, we do ask that you try and have the same information ready as you would should you be raising a ticket.
APAC: +61 1300 920 555
Americas: +1 800 265 1560
EMEA: +44 (0) 800 014 8997
Raise a Support Ticket
Our service desk is powered through Atlassian’s Jira Service Desk and an account will be automatically created for you as an IT admin through Vivi Central when you raise an Incident. When a response is added, an email will be sent to your email address which you can simply reply to, to communicate with our support staff.
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Whilst rare, please check your junk/spam folder to ensure that your mail filtering hasn’t marked emails from our system as spam. Alternatively, you can whitelist jira@vivi.atlassian.net to avoid any issues. |
Calling Support
You can contact Vivi on the phone via the below numbers, we do ask that you try and have the same information ready as you would should you be raising a ticket.
APAC: +61 1300 920 555
Americas: +1 800 265 1560
EMEA: +44 (0) 800 014 8997
Within Vivi Central (http://admin.vivi.io) you can raise a ticket with our support team. To do this simply choose the Support option on the left menu in Vivi Central. You will also see any previous tickets that have been raised within your school along with any Problem tickets. |  |
Once you’re in the ticket creation form, you’ll see the following fields that are required to be filled out so that our Support Engineers can assist with your Incident.
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