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Summary
On 24th August 2023, at approximately 9am AEST (11pm UTC), Vivi’s engineering team were notified of issues related to showing the incorrect online/offline status for a number of Vivi devices. These issues were determined to have stemmed from attempted upgrades to our Heartbeat service. This service is responsible for handling the ‘heartbeat’ requests from Vivi devices, which in turn is used to determine whether a device will be marked as online or offline.
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