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If the ticket remains on “Awaiting Review” with engineering team, the ticket status will be updated in a fortnight after further discussion and analysis by the engineering team.
Subsequently, an update will be sent out when there is any progress achieved towards problem resolution.
For problems in “In Review” state, an update will be sent out when the problem is picked up for further work after initial investigation.For problems in “Pending Third Party”, “Known Issue”, or “Closed” status, there will be no regular updates unless there is a change in status owing to new discovery on the topic.