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| Info |
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Please refer to our Incident Management Process for our full guide on how we support you! |
How to contact Vivi
Vivi only accepts Incidents through two channel:
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Please do not email our service desk directly or use the Atlassian ticketing portal to raise an Incident. |
Service Level Agreements
Raise a Support Ticket
Our service desk is powered through Atlassian’s Jira Service Desk and an account will be automatically created for you as an IT admin through Vivi Central when you raise an Incident. When a response is added, an email will be sent to your email address which you can simply reply to, to communicate with our support staff.
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Whilst rare, please check your junk/spam folder to ensure that your mail filtering hasn’t marked emails from our system as spam. Alternatively, you can whitelist jira@vivi.atlassian.net to avoid any issues. |
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Phone Support
You can contact Vivi on the phone via the below numbers, we do ask that you try and have the same information ready as you would should you be raising a ticket.
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