Known Issues & Bug Report
Last updated: Jun 19, 2026
This page is intended to provide visibility into key issues currently under active investigation or resolution. It is not an exhaustive list of all issues, but focuses on those reported by multiple customers or that may have a wider operational impact.
If you experience an issue not listed below, please log a support ticket through the Admin Portal using the Support link.
Active Known Issues
Issue / Product | Severity | Summary | Workaround | Status |
|---|---|---|---|---|
Large PPT(powerpoint) Files or High-memory websites on signage may cause Vivi Box to become unresponsive or restart. | 🟧 Medium | Using signage content that requires high memory—such as large PowerPoint files (high-resolution images, multi-slide decks) or websites with heavy media, animations, or continuous rendering—may cause the Vivi Box to become unresponsive or restart. | For large PPTs, reduce file size, split the deck into smaller groups of slides, or publish them as multiple signage items via playlists. Avoid using high-memory or heavily dynamic websites as signage content where possible. | Under investigation. |
Video links playback delay via play content. | 🟧 Medium | Certain video links take longer than usual to start when played via Play Content. | No current workaround. | Under investigation. |
A manually selected display resolution may not stay applied after a restart or after a resolution renegotiation event, and can revert to the automatically detected resolution. | 🟧 Medium | HDMI Negotiation issue - resulting in blurry screen for some schools when some displays negotiated a lower resolution as their preferred resolution. A manually set resolution degraded again after a re-negotiation event. | Workaround available in release 3.10.2. The troubleshooting page is available at below link: Troubleshooting Blurry resolution on firmware 3.9.5 and above | Released with 3.10.2 |
Extended Display is not supported on Intel Macs for Native streaming. | 🟨 Low | Extended display mode with Native streaming has been discontinued for Intel Macs starting in version 3.10.3. | If you require Extended Display on an Intel-based Mac, please use app version 3.10.0. |
|
iPad AirPlay screen sharing sessions freeze or disconnect when casting to Vivi using Airplay. | 🟧 Medium | When using AirPlay on iPads (iOS 18.x / iOS 26.x) with Vivi 3.10.3+, screen sharing sessions may experience two issues: (1) The stream freezes while the iPad remains connected - switching to the Vivi app briefly refreshes but immediately freezes again, requiring a full reconnect; or (2) The session disconnects entirely, returning the display to the Vivi splash screen.
| Switch to WebRTC screen sharing as an alternative to AirPlay.
| Under investigation. |
Recently Resolved Issues
Issue / Product | Severity | Summary | Fixed in Version |
|---|---|---|---|
Audio playback fails after prolonged uptime and recovers after reboot. | 🟧 Medium | Audio playback may cease after the device has been operating for many days, and functionality is restored following a device restart. | 3.12.0 |
HDMI CEC issue putting vivi devices to sleep (Commbox). | 🟧 Medium | Vivi device may enter standby if HDMI CEC is not disabled on certain Commbox panels. | 3.12.0 |
Vivi devices stuck at splash screen. | 🟧 Medium | Some Vivi devices may become stuck on the splash screen during startup. | 3.10.5 |
WebRTC screen sharing disconnects after idle period on macOS and iOS (on firmware 3.10.3). | 🟧 Medium | WebRTC screen sharing sessions may disconnect after a short period of inactivity. | 3.10.5 |
Extended display issue on Mac OS Tahoe 26. | 🔴 High | Extended display not functioning as expected on the latest MacOS Tahoe 26 | 3.10.3 |
The ability to override the display resolution from auto under all conditions. | 🟧 Medium | HDMI Negotiation issue - resulting in blank screen (unable to change it from auto to any other) | 3.10.3 |
Audio issues with webrtc on Extended Display on MacOS. | 🟧 Medium | Audio issues on MacOS webrtc streaming when switching from mirroring to extended display | 3.10.3 |