Getting Help
- Patrick H
- Mark Fernie
- Dean Levinson
Please refer to our Incident Management Process for our full guide on how we support you!
Vivi only accepts Incidents through two channel:
Tickets which are logged through Vivi Central under the Support section in the left menu.
Phone calls to our contact centre (details of numbers below).
Raising an Incident outside of these channels can result in limitations of structure or prioritisation. This means that a high-priority incident may be not be attended to immediately. We encourage all customers to make contact direct to the Support Team through these channels.
We kindly ask that you do not email our service desk directly or use the Atlassian ticketing portal to raise an Incident.
Our service desk is powered through Atlassian’s Jira Service Desk and an account will be automatically created for you as an IT admin through Vivi Central when you raise an Incident. When a response is added, an email will be sent to your email address which you can simply reply to, to communicate with our support staff.
Raising a ticket only takes 3 steps
Log in to Vivi Central and press the Support option
To get in touch with Vivi, please use the phone numbers provided below. We kindly ask that you have the same information prepared as you would when submitting a support ticket.
APAC: +61 1300 920 555
Americas: +1 800 265 1560
EMEA: +44 (0) 800 014 8997